RETURN POLICY

Our return and replacement process is straightforward. Genuinely faulty goods identified within 10 days of shipment will be replaced or the customer provided a 100% refund. If you ordered the wrong product, refuse to accept shipment of your product, or choose to return a product for any other reason within 10 days of receipt, we will assess a 25% restocking fee. You will also be liable for the cost of the return shipment. To begin the return and replacement or refund process, request a Return Merchandise Authorization form (RMA) via phone. Once the RMA form request is approved you will be provided an RMA number. Write the RMA number on the packaging, and send the item back to us. If the item is found to be faulty, we will refund the shipping cost. Previously installed items, unless faulty, are not returnable. Sales on electronic items such as circuit boards as well as surplus equipment are final and no returns will be honored. You may cancel your order at any time up to the time of shipment. Once your order has shipped it can no longer be canceled. If you would like to return your order once it has shipped, please refer to the aforementioned return policy. Most orders require scheduled delivery. If the shipping company cannot get in contact with you after a number of attempts at the information you provide and it causes the shipment to be returned to us, we will treat this as a refusal to accept shipment of your product and the above named fees will be assessed.

Email Sign Up

Keep in touch with us! Join our mailing list to receive exclusive offers and coupons.

Customer Service

Contact Us

Call Us:

859-209-1112

Store Hours

Monday-Friday

8-5PM

Sat & Sun

AVAILABLE BY APPOINTMENT

859-209-2298

Stay Connected

  • Facebook

© 2020 HVAC Outlet. All Rights Reserved.